Does TouchSuite Pets do everything the competition does?

TouchSuite is a full-featured, all-in-one touchscreen pet care software / POS management system. It has all the advanced booking features, client and pet management, inventory controls, marketing, retail point-of-sale, comprehensive reporting and secure backup that you’d expect from a market leader.

Is TouchSuite easy to use? I don’t have much computer experience.

TouchSuite Pets software is very easy – even for beginners. You’ll love its simple touchscreen design.

Why is TouchSuite so affordable?

We’ve combined our outstanding point-of-sale system with our merchant processing capabilities. This enables us to offer the combined services at a substantial discount.

Do I need an Internet connection

Yes. Many of the features like on-screen support, marketing, email reports, and Pawcast need a DSL or similar Internet connection. Your credit card transactions will be lightening-fast too.

Will my introductory credit processing rate change dramatically overtime?

No. There are some normal market fluctuations that always take place, but they are usually confined to a couple hundredths of a point. In other words…no large scale increases will take place.

Do I need to buy anything separately?

TouchSuite Pets comes complete with everything you need. You do not need to purchase a computer, other hardware or separate pet care software. The system does, however, require a high-speed internet connection for certain features. If you do not already have DSL or Cable Internet in your store, you can easily set that up with your local phone or cable company. We also offer useful add-ons, including a customer facing display and debit pin pad.

Will my data be safe?

Yes. You can operate TouchSuite worry-free. TouchSuite comes complete with a Battery Backup that protects the system from power surges and data loss. TouchSuite Pets software also has automatic data backup built-in.

Is the touchscreen really faster than paper?

Absolutely. You can set an appointment in seconds, with the same visual layout as paper booking. You’ll be moving at full speed right from the start.

Can I have more than one system networked together?

Yes. You can have additional terminals in your store. Many shops use a satellite terminal so that staff can view their appointments and pet booking notes without interrupting the front desk.

Does TouchSuite alert me when inventory is running low?

Yes. Your product list is color-coded. Red items are running low. Black items are in good supply. You set these parameters yourself (e.g. alert me when stock is below 3 bottles, etc).

Can TouchSuite handle advanced features such as multi-pet booking, class management, standing appointments and waitlists?

TouchSuite can do it all. We’ve worked closely with pet care industry insiders to design a fully featured pet care software / POS system.

How do you handle pricing changes and discounts on-the-fly?

TouchSuite Pets software offers lots of flexibility in pricing. The ticket manager allows you to modify pricing on-the-fly, apply discounts, promotions, etc. at checkout. It’s very easy.

Can I print product labels and address labels?

Yes. Labels are formatted for standard 1” x 2 5/8” label paper.

Can I print ID collar tags?

Yes. You can create and print your own ID collar tags.

What kinds of reports do you have? Can I track sales by client, date, product, service?

Yes. TouchSuite Pets software offers comprehensive reporting. You can view detailed reports for sales, book, staff, clients, pets, products, services, vendors and purchase orders.

Can I surf the internet on TouchSuite?

No. TouchSuite is a closed computer system. This protects your business information from outside hackers and viruses. The use of broadband is solely for fast, secure credit processing and text/email features offered through TouchSuite Pets.

Do you have online help and live customer support?

Yes. We have many options for support. You can instant message us right from your terminal. Or you can call customer support and speak to a specialist. We also have video tutorials called ‘Snippets’ to help walk-you through any feature. And there’s a help button built into every section of the program (just press the red navigation bar on any screen for help related to that section).

Is there a warranty? Can I get a replacement if something doesn’t function correctly?

Yes. Your TouchSuite system is protected by our 90-day replacement warranty. This warranty covers product defects, but does not cover damage due to neglect, physical damage or abuse.

Does TouchSuite offer Integrated Merchant Processing?

Yes. Your TouchSuite system requires an American Bancard merchant account for integrated credit card processing and reporting. Your TouchSuite representative will assist you with the application process.